Use the Email Setup screen to identify the information necessary to send and receive e-mails while using the Portal.
NOTE You must have an Administrator Login ID and Password to modify any database information.
SMTP Server
Provide the following information to configure the Simple Mail Transfer Protocol (SMTP). Use the Test Email button at the bottom of the screen to test the information.
SMTP Server – Enter the mail server name.
Admin Email – Enter the e-mail information for the administrator.
Email User Name and Password – Enter the e-mail information for the administrator.
Port Number – Enter the Port Number provided by your IT department or e-mail service provider.
Use Default Credentials – Select True to indicate that the process should, if requested by the server, be authenticated by reading the credentials for the user currently logged in.
Secure Socket Layer – Select True or False to indicate whether the SMTP server uses a Secure Socket Layer (SSL) to encrypt the connection. The SMTP session begins on an unencrypted channel, then a STARTTLS command is issued by the client to the server in order to switch the connection to a secure communication channel using SSL.
Subject Change - ID Change, Password Change, and Alerts Email
Type the text you want to display in the Subject line of the email for these system-generated email types.
Property Managers Emails
This address is used to notify Managers when a tenant submits a request, even if the tenant selects not to receive an e-mail notification. You can add multiple e-mail addresses (separate with a comma).
Test Email - Click to confirm that the e-mail addresses and configuration information provided is correct. This tests the SMTP Server setup only. If any errors are encountered a message displays on this screen. If the test is successful, an email is sent to the Email User identified in the SMTP setup.
Save Configuration - Save the new information.